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Intelligent Customer Lifecycle Services
Track, Capture, & Follow-up Every Lead
GetAbby offers a suite of solutions that we can implement for you to track & manage the entire customer lifecycle. We focus on improving client: Lead Generation, Sales Force Automation, and Customer Retention. GetAbby will:
- Reduce your average Cost Per Lead
- Help you respond to Digital Leads as fast as Phone Leads
- Capture Call Over-flow and After-hours calls to guarantee 100% Response
- Guarantee Leads receive consistent Follow-up until Closed / Lost
- Automate & Conduct Customer Satisfaction Index (CSI) Surveys
- Monitor Sales & Support Calls with advanced Voice Recognition techniques
Identify Unprofitable Advertising
- GetAbby Lead Tracking Services will tell you your true Profit Per Advertisement so you can drop unprofitable campaigns and focus your budget
- Track Calls to their Marketing Source
- Track Internet Leads back to their Source or Search Engine Keyword
- Track Every Lead from Source to Revenue
Guarantee a Timely Response for 100% of your Phone Leads
- GetAbby offers Intelligent iVR Systems that can route calls, schedule appointments, and capture lead information directly to your Customer Management system
- iVR Systems can Take Orders, Update Billing Information, and much more
- 24/7 Call Over-Flow and After Hours lead handling insures 100% Lead Response
- Abby gets Sales on the Phone just like a real receptionist
Improve Digital Lead Response Time
- Most companies have a receptionist to get Sales on the line immediately when a customer calls, but the same companies let customers who fill out digital leads sit for an hour on average?
- GetAbby is a receptionist for digital leads, converting them into phone calls that inform Sales of the lead information and then connect directly with the customer
- Abby reduces digital lead response time to 2.1 minutes on average by hunting down sales reps and connecting them with leads
Automate Follow-up Calls & CSI Surveys
- Customers take 30 days on average to make big purchasing decisions; how long does your sales team continue to follow-up?
- GetAbby automates customer follow-up with Intelligent Outbound Calling solutions that allow Hot Prospects to connect with sales at the push of a button
- Abby will systematically check the pulse of your customers and lost leads to proactively identify problems within your organization
Identify Poor Call Handlers & Mistreated Customers
- GetAbby uses advanced voice recognition technology to monitor calls in real time for target key phrases or emotions
- MP3 recordings of problem calls are sent to you automatically so you can resolve client problems before someone else does
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