Reduce Call Center Costs with
an Abby Intelligent IVR System.

Call Tracking Software - automatically capture the names, #'s, addresses, and originating source for all incoming callers so you can track marketing performance.

Call Monitoring Assistant - use voice recognition software to identify frustrated customers, and inappropriate employee responses.

Lead Tracking Secretary - guarantee that Internet Leads receive an immediate phone response in under 3 minutes + consistent follow-up for all leads.

iVR Survey-r - survey your lost leads and customers to help you identify and correct problems within your organization.

• Route Calls
  • Interactive Company Directory
  • Smart Routing of Problems
• Provide Company Information
  • Hours
  • Directions
  • Store Locator
• Update Client Account & Billing Information
• Take Orders
• Handle FAQ
• Monitor & Transcribe Calls for Quality Assurance
• Conduct Follow-up Surveys

• Setup in Hours not Weeks
• No Hardware
• Fully Scalable
• Unlimited Extensions & Mailboxes
• Web Interface
• Integrates with your existing systems for seamless implementation