iVR Solutions
Improve Customer Experience by Automating Repetitive Tasks with Intelligent iVR Solutions
GetAbby creates Intelligent iVR systems with natural language interfaces that allow customers to find what they want just like they were talking to a human. Intelligent iVR Systems integrate with existing databases and CRM systems, customize the user experience, and provide 24/7 Level 1 Sales & Support services.
Intelligent iVR Systems can perform both simple and advanced business functions:
- Route Calls
- Interactive Company Directory
- Smart Routing of Problems
- Provide Company Information
- Hours
- Directions
- Store Locator
- Update Client Account & Billing Information
- Take Orders
- Handle FAQ
- Monitor & Transcribe Calls for Quality Assurance
- Conduct Follow-up Surveys
Intelligent = Easy
- Setup in Hours not Weeks
- No Hardware
- Fully Scalable
- Unlimited Extensions & Mailboxes
- Web Interface
- Integrates with your existing systems for seamless implementation
Complimentary Services:
Call Tracking Software - automatically capture the names, #'s, addresses, and originating source for all incoming callers so you can track marketing performance.
Call Monitoring Assistant - use voice recognition software to identify frustrated customers, and inappropriate employee responses.
Lead Tracking Secretary - guarantee that Internet Leads receive an immediate phone response in under 3 minutes + consistent follow-up for all leads.
iVR Survey-r - survey your lost leads and customers to help you identify and correct problems within your organization.
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