Call Monitoring Assistant
Abby automates call monitoring using Voice Recognition and Artificial Intelligence Technology
Our Call Monitoring Assistant tracks the success of every call, lead, deal, & employee by automatically analyzing calls for keywords and emotions.
Abby brings issues to your attention immediately so you can recapture mishandled leads and solve your customer's problems before someone else does.
Call Monitoring identifies employee phone performance:
- Are your employees asking the appropriate questions to qualify prospects?
- Are they asking inappropriate questions or providing inappropriate respones?
- How well do your employees deal with angry customers?
How Abby's Call Monitoring Assistant Works
Abby combines digital call recording, Artificial Intelligence and Natural Speech Recognition to monitor communications for target keywords, phrases, or emotions using patented algorithms. Abby will:
- Record Calls
- Analyze volume, tone of voice, and word choice to identify problem calls
- Transcribe conversations so you can search phone calls for keywords or phrases
- Automatically forward digital recordings and transcripts of problem calls to management in time to recover mishandled leads and address customer problems before someone else does.
|
